What is online PC support?

Online computer and technical support allows us to view your computer screen and securely fix many typical problems with computers and networks, as well as other supported personal electronics and even mobile devices. This is done through the Internet using the latest security capabilities. AAXIOM TECHNOLOGY provides technical support for computer software, hardware/peripheral, and networking issues over the phone and via on-line chat for a single designated computer. No more trying to decide which software or hardware vendor to contact for support, or wasting hours spinning your wheels trying to search out answers. AAXIOM TECHNOLOGY technicians can even access your computer online to diagnose and resolve issues.

This type of support works through desktop sharing technology. What this means is that when you log in to our secure online help desk, you can allow a certified technology expert to view and interact with your computer online via the Internet - fixing problems and setting up new technology fast. In fact, it's like watching your computer fix itself.

How can AAXIOM TECHNOLOGY help me?

Through our easy-to-use, online computer support service, we can:

  • Locate and remove many viruses, and install and configure anti-virus software
  • Stop pop-ups, remove adware/spyware, and install/configure anti-spyware software
  • Set up and configure home networks (including wireless networks) - including network security settings
  • Fix email and software problems
  • Fix printer, scanner, digital camera and other peripheral device problems
  • Help set up many popular MP3 players, PDAs and other mobile devices
  • Tune up your PC to help speed up your computer and increase performance
  • Ensure standard maintenance and OS updates/patches are installed
  • Install and configure new software and hardware
  • Assist in transferring data from one PC to another
  • Set up security for wireless networks
  • Address error messages, frozen screens and much more
What are the benefits of using AAXIOM TECHNOLOGY?

AAXIOM TECHNOLOGY can help you avoid wasteful and frustrating computer downtime. When trouble arises, you will have one place to call and we troubleshoot typical hardware and software products. Technicians can access your computer to diagnose and resolve issues.

How often can I call AAXIOM TECHNOLOGY for service?

With our annual/monthly subscription you can call us just about as much as you need to. Other services are charged on a per-use basis. "Unlimited" support is defined as follows: support for a single computer and specific issues defined in the service description. If excessive use or abuse is detected, customer will be notified and access to service may be restricted or terminated. Use of the service for illegal or inappropriate activities may also result in subscription termination. Please see the Terms of Service for more information.

What are the AAXIOM TECHNOLOGY hours of operation?

AAXIOM TECHNOLOGY call center agents are available 24x7x365.

Is it easy to use?

By allowing a technician to access your computer through the Internet we are able to perform work on your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. This is simple, convenient and, best of all, it's 'hands-free'.

How long does an average support session last?

Online support sessions can last anywhere from a few minutes or much longer, depending on the type of help you need. In some cases, a computer may need a comprehensive tune-up, such as with a severe case of spyware which can take over an hour. In other situations, you may be looking for set up and support for a new MP3 player or digital camera. These sessions may be as short as 30 minutes. For simple problems, like locating a lost file or fixing an email problem, you can get help in 15 minutes.

Can you get back into my computer after my session is over?

No, not until you login and request for the service again. When you log in to AAXIOM TECHNOLOGY's secure online help desk you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer, however, once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

Is it secure?

We use a 128-bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one-to-one session that prevents others from viewing or accessing the session. In addition, you are in control - only you can initiate a support session and you can end a session by simply closing the support window on your desktop, and you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems, but at any time you can over-ride mouse control by simply moving your mouse.

Are your technicians qualified to work on my computer?

Our computer technicians are Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators and Developers. Every technician is pre-qualified, has 3+ years experience in a help desk environment and completes an extensive 2-week training course on excellent service delivery and the virtual interface. With AAXIOM TECHNOLOGY, you're in good hands!

Is the AAXIOM TECHNOLOGY service just for problems, or can it help me with installing new software or networks?

AAXIOM TECHNOLOGY services can help with technology problems including help with installing new software or with network configuration.

I am having problems with a new computer I recently purchased. Will AAXIOM TECHNOLOGY handle warranty problems?

It is likely to your benefit to first attempt to use any warranty service offered by your hardware or software manufacturer, as these services are typically offered free of charge for some period of time and you could void your warranty by not following its terms. For after-warranty service or non-warranty issues, AAXIOM TECHNOLOGY can provide a simple, cost-effective, and trusted single-source solution for your computer troubles.

Can AAXIOM TECHNOLOGY teach me how to use my computer?

The AAXIOM TECHNOLOGY Home Plus/Basic subscription provides unlimited technical support for a single or up to 3 computer for an entire year. As part of the service, you can get basic instruction on use of software and specific features of your computer. There are services available that address specific training such as the Windows 7 Basic Training service.

I do not know much about computers. What will I be expected to know to use the AAXIOM TECHNOLOGY service?

Our technicians are trained and available to assist users with all levels of computer knowledge. Just tell us what your problem is in your own words and leave the troubleshooting to us!